Please read these Terms of Service carefully before using StarFlux's website or engaging our services. By accessing our website or entering into an engagement with us, you agree to be bound by these terms. If you do not agree, please do not use our services.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you") and StarFlux ("StarFlux", "we", "us"), a business based in the Canton of Graubünden, Switzerland.
By visiting our website, submitting an enquiry, or entering into a service engagement, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.
StarFlux provides intelligent automation services including, but not limited to:
The specific services, deliverables, timelines, and pricing applicable to your engagement will be set out in a separate Proposal or Service Agreement provided to you prior to commencement. In the event of any conflict between these Terms and a specific Service Agreement, the Service Agreement shall prevail.
Our services are intended for businesses and individuals who are:
By engaging with us, you represent and warrant that you meet these eligibility requirements.
All engagements begin with a scoping conversation or strategy session. Following this, we will provide a written Proposal outlining the scope of work, deliverables, timeline, and fees.
An engagement is considered confirmed when:
We reserve the right to decline any engagement at our sole discretion, including without reason.
Any changes to the agreed scope of work must be agreed in writing by both parties. Additional work outside the original scope will be quoted separately and will require written approval before commencement. We will always notify you if a request falls outside the agreed scope before proceeding.
All fees are set out in the relevant Proposal or Service Agreement. Unless otherwise specified, all prices are quoted in Swiss Francs (CHF) or Euros (EUR) and exclude VAT where applicable.
In accordance with the Swiss Code of Obligations (OR), overdue payments will accrue interest at the statutory rate from the due date. We reserve the right to suspend services on accounts with outstanding invoices overdue by more than 14 days.
Due to the custom nature of our work, deposits and payments for completed work are generally non-refundable. If you wish to terminate an engagement, please refer to Section 11 (Termination). Disputes regarding invoices must be raised in writing within 7 days of receipt.
Any content, data, documents, brand assets, or systems you provide to us remain your property. You grant us a limited licence to use these materials solely for the purpose of delivering your project.
Upon receipt of full payment, ownership of the custom deliverables created specifically for your project will transfer to you. This includes automation workflows, agent configurations, and custom code written for your engagement.
StarFlux retains ownership of all pre-existing tools, frameworks, methodologies, templates, and proprietary systems used in the delivery of services. These are licenced to you for use within your deliverables but may not be resold, redistributed, or used outside the context of your engagement without written permission.
Unless you request otherwise in writing prior to project completion, we reserve the right to reference your project in our portfolio and marketing materials in general terms (e.g. "automation system for a marketing agency") without disclosing confidential information.
Both parties agree to keep confidential any non-public, proprietary, or sensitive information disclosed during the engagement ("Confidential Information").
Confidential Information includes, but is not limited to: business strategies, client data, system architectures, pricing, and technical documentation.
Neither party will disclose Confidential Information to any third party without the prior written consent of the other party, except:
This obligation of confidentiality survives the termination of our engagement for a period of 3 years.
To enable us to deliver your project effectively, you agree to:
Delays caused by your failure to meet these obligations may result in revised timelines or additional fees, which will be communicated to you in writing.
We warrant that:
Our services and deliverables are provided on an "as is" basis beyond the warranties above. We do not guarantee specific business outcomes, revenue results, or performance metrics. AI and automation systems can produce unexpected outputs — we will work to resolve issues promptly, but cannot guarantee that systems will be error-free at all times.
We disclaim all implied warranties to the fullest extent permitted by Swiss law, including implied warranties of merchantability or fitness for a particular purpose beyond what is expressly set out in the Proposal.
To the fullest extent permitted by the Swiss Code of Obligations, StarFlux's total liability to you for any claims arising out of or related to our services shall not exceed the total fees paid by you to StarFlux in the three months immediately preceding the event giving rise to the claim.
In no event shall StarFlux be liable for:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Swiss law.
Either party may terminate an ongoing service engagement by providing 30 days' written notice, unless a different notice period is specified in the applicable Service Agreement.
Either party may terminate immediately upon written notice if the other party:
Upon termination:
In the event of a dispute arising out of or relating to these Terms or any service engagement, the parties agree to first attempt to resolve the matter through good-faith negotiation.
If the dispute is not resolved within 30 days of written notice of the dispute, either party may refer the matter to mediation before a mutually agreed mediator based in Switzerland. The costs of mediation shall be shared equally unless otherwise agreed.
If mediation does not resolve the dispute, the matter shall be submitted to the exclusive jurisdiction of the courts specified in Section 13.
These Terms and any disputes arising from them are governed by and construed in accordance with the laws of Switzerland, in particular the Swiss Code of Obligations (Obligationenrecht / OR).
The exclusive place of jurisdiction for any legal proceedings is the competent courts of the Canton of Graubünden, Switzerland, subject to any mandatory provisions of Swiss law to the contrary.
We may update these Terms from time to time. We will notify existing clients of material changes by email or written notice at least 14 days before the changes take effect. Continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms.
For new visitors and enquiries, the current version of these Terms published on our website applies.
For any questions relating to these Terms of Service, please contact us:
StarFlux — Legal
Canton of Graubünden, Switzerland
Email: [email protected]
Full postal address to be updated upon company registration.